SUPPORT POLICY

Effective Date: 25 June 2026

At LieferinMart, we are committed to providing timely and effective customer support to ensure a smooth shopping experience.

1. Support Channels

Customers can reach us through the following channels:

• Email: lieferin.de@gmail.com
• Phone: +91 96391 95666

2. Support Hours

• Monday to Sunday
• 9:00 AM to 8:00 PM (IST)

Support requests received outside business hours will be addressed on the next working day.

3. Types of Support Provided

We assist customers with:

• Order-related queries
• Delivery status updates
• Payment issues
• Refund and return requests
• Product-related concerns

4. Response Time

• Email responses are typically provided within 24–48 hours
• Urgent issues may be prioritized via phone support

5. Customer Responsibility

Customers are advised to provide:

• Correct order ID
• Registered mobile number or email
• Clear description of the issue

This helps us resolve issues quickly and accurately.

6. Limitations of Support

• Support does not include issues caused by misuse of products
• Technical issues from third-party payment gateways may require external resolution
• Resolution time may vary depending on case complexity

7. Changes to Policy

LieferinMart reserves the right to update or modify this Support Policy at any time without prior notice.

8. Contact Information

Business Name: LieferinMart
Powered by: Lieferin Global Pvt. Ltd.

Email: lieferin.de@gmail.com
Phone: +91 96391 95666

Registered Address:
Village Bahanpuri, PO/PS-Sitarganj,
Udham Singh Nagar, Sitarganj,
Uttarakhand – 262405, India